Privacy Policy

We care about your privacy. This policy explains what personal data we collect, how we use it, and your rights.

1. Controller

Solace Agency. Contact: paul@solace.agency

2. Data we process

• Website usage data (device, pages viewed, timestamps)
• Contact/application details you submit (name, email, message)
• Operational data necessary to provide our services

3. Purpose and legal basis

• Provide and improve our site and services (legitimate interests)
• Respond to inquiries and applications (contract/steps prior to a contract)
• Marketing with your consent where required

4. Processors and transfers

We use trusted vendors to host and process data. For the contact/application form we use Airtable (processor). Where data is transferred internationally, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

5. Retention

We retain personal data only as long as necessary for the purposes described, or as required by law.

6. Your rights

• Access, rectification, erasure, restriction, portability, objection
• Withdraw consent at any time (affects future processing)
• Lodge a complaint with a supervisory authority where applicable

7. Cookies and third-party embeds

We use essential cookies and, with your consent, functional/analytics cookies. Third‑party embeds (e.g., Airtable) only load after consent. See our Cookie Policy.

8. Contact

Questions? Contact paul@solace.agency.

Last updated: 2025-10-11